Returns and refunds

Returns

You can request a return within 14 days of delivery. Items must be unused and in their original packaging.

Items we cannot take back

For hygiene reasons, skincare tools and devices that have been used cannot be returned unless they are faulty.

Personalized jewellery is made to order, so it cannot be returned unless it is faulty or we made an error.

Faulty or wrong items

If your item arrives faulty, damaged or wrong, message us through our contact page within 7 days of delivery with your order number and photos. We will replace it or refund you.

How refunds work

Approved refunds go back to your original payment method in the currency you were charged. Your bank decides how long this takes and the final amount in your own currency.

Start a return

Message us through our contact page with your order number and the reason for your return. Please wait for our reply before sending anything back.